We respect the privacy of our users and protect them with the privacy policies stated here.

1. The information Giftflora collects is for the following reasons:

a) Delivering of order.

b) Authenticating the user details.

c) For Promotion of Giftflora.

d) For Intimating about Offers/Discounts.

2. The information that we collect is mainly:

a) Name

b) Address

c) Phone number

d) Email address

e) Payment details

3. When placing an order, the information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.

4. Giftflora will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery or Feedback)

5. No sensitive information about the users will be demanded.

6. For each new visitor to the website we automatically log certain information about how you are using our website. If your computer browser is set up to accept them, we use a feature known as a "cookie" which contains information that is stored on your computer hard drive for record-keeping purposes. Cookies allow us to make our website more useful based on stored information about your preferences when you visit our website. If you do not wish for information to be recorded in this way, you can configure your browser to refuse cookies or to notify you when you have received one.

7. The Customer's consent for sharing information with its distributors and Banking firms is taken as implicit.

8. Giftflora may amend its policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

9. If you have any questions/comments about our privacy, please email us at Support@giftflora.com

Data Security:-

We’ve always taken utmost care to ensure that your privacy and safety is our top priority. So we urge you to take a moment out to read about our data security practices and request your support for the same.

• All communication between your browser and our servers is encrypted (TLS 1.2 compliant)
• We employ the latest security protocols.
• We have a Digital Certificate from Geotrust.
• We are PCI DSS Compliant.
• We have tie-ups with secured, trustworthy Payment Gateways only
• Giftflora doesn't ask or store any bank account or credit/debit card details, these are accepted only.

Top 10 Internet Safety Rules & What Not to Do Online

1. Please ensure that your account is secured with a strong password
2. Check for the lock icon or ‘HTTPS://’ at the beginning of the URL on the address bar. This confirms that the page/site is genuine and secure
3. Do not share any personal information like bank details, date of birth, anniversary date. GiftFlora never saves these details, and we don’t ask for such details via e-mails, calls or SMS.
4. And last but not the least, if you have any doubts or concerns regarding any communication you receive from Giftflora, feel free to reach out to our Customer Support Team on +91 - 9654006722 (7 days a week, 10 AM to 9 PM). We would love to help you with your queries.

Valentine’s Day & Raksha Bandhan Disclaimer

The displayed price may differ slightly without prior notice due to the rush of these special occasions. Pre-book your order to enjoy the exciting rates.

If you wish we don’t contact the recipient, please contact our customer care helpdesk and notify them regarding the same. Our customer care executives are always at your service to ensure a great experience you get with us. During these peak seasons, it may take a little longer time to respond. Kindly co-operate with us. Your email will be replied to as soon as it is possible. Please be aware of our substitution policy.

Due to the rush, the notification of your order may be delayed. We always try our best to deliver to you as soon as it is possible. During these festive seasons, we don’t offer a fixed time guarantee to deliver the flower. We process the orders on a first come first serve basis, locality and the present condition. We provide special midnight delivery, standard delivery according to your locality and the rush. We ship our products through courier service partners. So, we cannot guarantee a fixed or exact time or date of delivery during the peak seasons.